Segment Status

Connections Processing Delays

Monitoring - A fix has been implemented, and we are actively monitoring the situation as processing latency recovers.
Jul 25, 2026 - 16:39 PDT

Identified - The issue has been identified and we are actively working on mitigation.
Jul 25, 2026 - 16:29 PDT

Investigating - We are currently investigating this issue.
Jul 25, 2026 - 15:45 PDT

Uptime over the past 90 days. View historical uptime.

Data Ingestion (Tracking) API Operational

90 days ago

100.0 % uptime

Today

Data Ingestion (Tracking) API (US) Operational

90 days ago

100.0 % uptime

Today

Data Ingestion (Tracking) API (EU) Operational

90 days ago

100.0 % uptime

Today

Data Processing Pipeline Operational

Data Processing Pipeline (US) Operational

Data Processing Pipeline (EU) Operational

Web Interface Operational

Web Interface (US) Operational

Web Interface (EU) Operational

Analytics.js CDN Operational

Analytics.js CDN (US) Operational

Analytics.js CDN (EU) Operational

Streaming Destinations Partial Outage

Streaming Destinations (US) Partial Outage

Streaming Destinations (EU) Operational

Cloud Sources Operational

Cloud Sources (US) Operational

Cloud Sources (EU) Operational

Warehouses Operational

Warehouse Destinations (US) Operational

Warehouse Destinations (EU) Operational

Engage Operational

Engage (US) Operational

Engage (EU) Operational

Profiles Sync Operational

Journeys (US) Operational

Journeys (EU) Operational

Libraries Operational

Libraries (US) Operational

Libraries (EU) Operational

Public API Operational

Public API (US) Operational

Public API (EU) Operational

Blobstore Destinations Operational

Blobstore Destinations (US) Operational

Blobstore Destinations (EU) Operational

Reverse ETL Operational

Reverse ETL (EU) Operational

Reverse ETL (US) Operational

Data Lakes Operational

Data Lakes (US) Operational

Data Deletions Operational

Data Deletions (US) Operational

Data Deletions (EU) Operational

Linked Events Operational

Linked Events (EU) Operational

Linked Events (US) Operational

Linked Audiences Operational

Linked Audiences (US) Operational

Linked Audiences (EU) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Tracking API Latency

Fetching

Destinations time to first delivery attempt (p95)

Fetching

Destinations end-to-end latency (p95)

Fetching

Profile API response time (p95)

Fetching

Past Incidents

Jul 25, 2026

Unresolved incident: Connections Processing Delays.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

Scheduled Database Maintenance in USW2

Completed - The scheduled maintenance has been completed.
Jul 18, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 08:00 PDT

Scheduled - We will be conducting scheduled maintenance for a critical internal service database. This will be performed in US region and is part of our periodic maintenance to keep our infrastructure up to date. The maintenance will last approximately for an hour.

During this window, the Audience and Computed Traits Builder and Overview UI will be unavailable. Furthermore, there could be some delay in data being sent to destinations attached to Audiences or Computed Traits.
Jul 14, 14:03 PDT

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

Elevated Event Delivery Latency

Resolved - This incident has been resolved
Jul 15, 11:03 PDT

Monitoring - Systems are recovering, we're actively monitoring.
Jul 15, 10:55 PDT

Identified - have identified the root cause and are actively working on a fix.
Jul 15, 10:03 PDT

Investigating - We are currently investigating an issue impacting the time to first attempt for Connections event delivery.
Jul 15, 09:48 PDT

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

Scheduled Database Maintenance in EUW1

Completed - The scheduled maintenance has been completed.
Jul 11, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 10:00 PDT

Scheduled - We will be conducting scheduled maintenance for a critical internal service database. This will be performed in EU region and is part of our periodic maintenance to keep our infrastructure up to date. The maintenance will last approximately for an hour.

During this window, the Audience and Computed Traits Builder and Overview UI will be unavailable. Furthermore, there could be some delay in data being sent to destinations attached to Audiences or Computed Traits.

We will update this status as soon as the maintenance is completed.
Jul 6, 09:56 PDT

Related

Past Incidents