Intermittent Delivery for SMS Messages sent via Engage

Incident Report for Segment

Resolved

No new examples of this issue have been observed by Engineering Teams following the fix on May 12. This issue has been resolved.
Posted May 15, 2023 - 11:15 PDT

Update

We are continuing to monitor for any further issues.
Posted May 13, 2023 - 13:27 PDT

Monitoring

A fix was deployed on Friday May 12 at 3pm eastern time. Our Engineers will continue monitoring over the weekend.
Posted May 13, 2023 - 12:07 PDT

Identified

The team has identified the issue and currently working on a fix.
Posted May 12, 2023 - 14:39 PDT
This incident affected: Engage (Engage (US), Engage (EU)).
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