All Systems Operational
Web Interface Operational
Analytics.js CDN Operational
Tracking API Operational
Integrations Operational
Cloud Sources Operational
Warehouses Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Tracking API Latency
Fetching
Past Incidents
Mar 29, 2017

No incidents reported today.

Mar 28, 2017

No incidents reported.

Mar 27, 2017
Resolved - This incident has been resolved.
Mar 27, 18:27 PDT
Monitoring - We've finished backfilling the warehouse files, warehouses should be updated with fresh data on the next warehouse load job. We're continuing to monitor the re-load and will update this page once all load jobs have finished running.
Mar 27, 11:53 PDT
Identified - We've identified a delay for a significant amount of the data making it to customer warehouses in the past two days. We're currently processing the backfill and will continue to provide updates as the warehouses are filled.
Mar 27, 11:31 PDT
Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017
Resolved - This incident has been resolved.
Mar 24, 18:03 PDT
Investigating - We've identified an increase in networking failures within our Warehouses sync pipeline. No data has been lost, but syncs are being delayed.
Mar 24, 14:10 PDT
Resolved - This incident has been resolved.
Mar 24, 15:09 PDT
Update - We're currently updating the S3 integration with correctly formatted data. It is in the process of being updated in customers buckets and will re-generate 'upload' events as the files are re-uploaded.
Mar 23, 21:59 PDT
Monitoring - We're currently backfilling data from our S3 bucket into the S3 integration. It should be finished within the next few hours.
Mar 23, 18:29 PDT
Identified - We've detected that our warehouse backfill did not fully complete for all customers. We're in the process of re-running the replay and fixing data in S3 that was improperly truncated. We will continue to update as the correct backfill is run. Cloud sources and Integrations are processing data normally.
Mar 23, 11:07 PDT
Resolved - This incident has been resolved.
Mar 24, 12:47 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 24, 11:48 PDT
Investigating - The marketing website is currently down, however you can still login to access your account at https://segment.com/login. No customer data loss has occurred.
Mar 24, 11:26 PDT
Mar 22, 2017
Resolved - The incident was resolved, and data has been backfilled. It should run into warehouses and S3 buckets on the next run of your connector.
Mar 22, 17:18 PDT
Monitoring - We are currently processing the backfilled data. It is on track to finish within the next few hours and will then be re-synced into warehouses and S3 buckets.
Mar 22, 15:31 PDT
Identified - We've identified a set of delays within our Warehouses pipeline and S3 data pipeline. We've identified the problem, as well as patched the fix, and are currently working to backfill all the data into the proper destinations.

You may notice that a subset of the data sent in the past 1.5 days has not yet made it to it's destination. This data is not lost and will be backfilled by the end of the day.
Mar 22, 14:38 PDT
Resolved - Satismeter issue has been resolved.
Mar 22, 13:53 PDT
Identified - Satismeter has identified the issue on their end and is currently mitigating. We'll update here once mitigation is complete and we resume traffic to Satismeter.
Mar 22, 12:51 PDT
Investigating - We have temporarily paused data to Satismeter due to an elevated rate of partner API errors. We're investigating and will report back when we have more information.
Mar 22, 12:11 PDT
Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017
Resolved - Intercom is now once again delivering messages in near real time.
Mar 16, 15:52 PDT
Identified - We're working with Intercom to jointly solve a capacity issue that's causing delays
Mar 13, 16:52 PDT
Mar 15, 2017

No incidents reported.