All Systems Operational
Tracking API   Operational
Web Interface   Operational
Analytics.js CDN   Operational
Destinations   Operational
Cloud Sources   Operational
Warehouses   Operational
Libraries   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Tracking API Latency
Fetching
Past Incidents
Dec 11, 2017

No incidents reported today.

Dec 10, 2017

No incidents reported.

Dec 9, 2017
During a migration to new infrastructure underlying the Destinations product, we inadvertently degraded retry behavior. Since 9/25, all destinations (other than Google Analytics, Adwords, Webhooks, Mailchimp, S3, and Warehouses) haven't been retrying. Normally, we retry a failed request to a partner five times over the course of a few hours. Segment's data delivery has been at parity with the native API partner performance and hasn't been doing the retry logic. We have just fixed this and you'll see our standard retry logic moving forward.
Dec 9, 21:09 PST
Dec 8, 2017

No incidents reported.

Dec 7, 2017
Resolved - We have confirmed that we have fully recovered and expect no further issues. Warehouse and source syncs will now start and complete correctly for all customers. No data was dropped during the extended outage and subsequent sync delays. If you see any problems, please don't hesitate to contact us at http://segment.com/help/contact

This extended outage was caused by a series of cascading failures in our upstream infrastructure provider that was initially triggered by a scaling event on our end. We're actively working closely with them on diagnosing and resolving the underlying performance issue on their end as well as improving our ability to recover more quickly in situations similar to this.
Dec 7, 11:22 PST
Monitoring - We have resolved the underlying issue with our infrastructure provider. Warehouse and Source syncs are now recovering. No data was dropped, and warehouses will catch up during their next sync. We will post an update when we're satisfied that this incident is resolved.
Dec 7, 00:18 PST
Update - We're still working with our infrastructure provider to resolve the underlying issue as quickly as we can.
Dec 6, 22:47 PST
Update - We've identified the root cause with our infrastructure provider and will be restoring service shortly.
Dec 6, 20:50 PST
Update - The underlying cause of the outage is an issue with our infrastructure service provider and we are actively working with them to resolve the issue. We'll update this status incident as soon as we know more.
Dec 6, 19:13 PST
Update - This issue also affects Cloud Source syncs from 4:00 PM PST onwards. As soon as the underlying issue is resolved, Cloud Sources will recover with no data loss.
Dec 6, 17:20 PST
Identified - Warehouse syncs scheduled to start on or after 4:00 PM PST are not starting due to an issue in our underlying infrastructure. Engineers are working on the issue now.

No data is being lost and all warehouses will automatically catch up during their next scheduled sync if they missed any sync windows.
Dec 6, 17:00 PST
Dec 6, 2017
Resolved - This incident has been resolved.
Dec 6, 15:55 PST
Investigating - ActiveCampaign is reporting issues accepting incoming Segment events. We are working with their team on a resolution. No data loss has occurred.
Dec 6, 10:53 PST
Dec 5, 2017

No incidents reported.

Dec 4, 2017
Resolved - This issue has been resolved. We are working with the Zaius team to ensure data is replayed where needed.
Dec 4, 16:31 PST
Investigating - We are currently working with Zaius to investigate an issue with their Segment integration. Data is currently not being delivered to their API but no data loss has occurred.
Dec 4, 15:58 PST
Dec 3, 2017
All data being sent through our iOS library version 3.6.8 is not being correctly delivered to Segment. The bug also caused events to cloud mode destinations to not be delivered (however, events were sent correctly to device mode destinations). This only affects you if you upgraded to iOS version 3.6.8 in the last few days.


A new version (https://github.com/segmentio/analytics-ios/releases/tag/3.6.9) has been released with the fix, and we recommend updating to 3.6.9 immediately.
Dec 3, 13:22 PST
Dec 2, 2017

No incidents reported.

Dec 1, 2017
Resolved - We have patched the issue and your workspaces are back to normal.
Dec 1, 09:13 PST
Investigating - There is an issue in the App where some workspaces are seeing "Not Found" errors. We're investigating the issue and will post updates as soon as we figure out the issue. This is not affecting your data.
Dec 1, 08:01 PST
Nov 30, 2017
Resolved - Delays are now resolved. We found that adwords was also affected, and that delays reached 45min for a short time.
Nov 30, 21:03 PST
Monitoring - At 7:15 Pacific, we started experiencing data delays for webhooks of up to 25min. The issue has been resolved and is now recovering
Nov 30, 20:26 PST
Nov 29, 2017

No incidents reported.

Nov 28, 2017
On November 7th, we released an update to the App that caused it to incorrectly save schema settings. This led to our client libraries incorrectly sending events to device mode destinations that should have been filtered. A fix has been implemented and this issue is now resolved. No data was lost.
Nov 28, 13:41 PST
Nov 27, 2017
Resolved - The delay has been resolved. Live data delivery resumed at 12:54 Pacific.
Nov 27, 13:37 PST
Update - A fix has been implemented and we expect data delays to resolve by 1:00pm. No data has been lost.
Nov 27, 12:20 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 11:30 PST
Investigating - Starting at 10:34AM PST we started seeing delays in delivering events to destinations. The team is currently investigating.
Nov 27, 10:59 PST
Resolved - Live data delivery has resumed. No data was lost.
Nov 27, 08:49 PST
Identified - 50% of data to destinations is delayed by up to 1 hour. No data has been lost
Nov 27, 07:24 PST