This incident has been resolved.
Nov 20, 12:08 PST
Personas is now processing new data for all customers without delay. The personas Profile API is available.
Data sent during the incident to be fully processed within 3.5 hours. If our estimate changes dramatically, we will update the status page.
Nov 20, 08:29 PST
A fix has been implemented and we are monitoring the results.
Nov 20, 07:38 PST
We are continuing to investigate the issue delaying Personas processing and Personas Profile API for some customers.
Nov 20, 07:18 PST
Personas processing for some customers is currently delayed. The personas Profile API is unavailable for some customers. Our team is currently investigating. No data has been lost.
Nov 20, 05:06 PST