Segment Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Data Ingestion (Tracking) API Operational

90 days ago

100.0 % uptime

Today

Data Ingestion (Tracking) API (US) Operational

90 days ago

100.0 % uptime

Today

Data Ingestion (Tracking) API (EU) Operational

90 days ago

100.0 % uptime

Today

Data Processing Pipeline Operational

Data Processing Pipeline (US) Operational

Data Processing Pipeline (EU) Operational

Web Interface Operational

Web Interface (US) Operational

Web Interface (EU) Operational

Analytics.js CDN Operational

Analytics.js CDN (US) Operational

Analytics.js CDN (EU) Operational

Streaming Destinations Operational

Streaming Destinations (US) Operational

Streaming Destinations (EU) Operational

Cloud Sources Operational

Cloud Sources (US) Operational

Cloud Sources (EU) Operational

Warehouses Operational

Warehouses (US) Operational

Warehouses (EU) Operational

Engage Operational

Engage (US) Operational

Engage (EU) Operational

Libraries Operational

Libraries (US) Operational

Libraries (EU) Operational

Public API Operational

Public API (US) Operational

Public API (EU) Operational

Blobstore Destinations Operational

Blobstore Destinations (US) Operational

Blobstore Destinations (EU) Operational

Data Lakes Operational

Data Lakes (US) Operational

Data Lakes (EU) Operational

Data Deletions Operational

Data Deletions (US) Operational

Data Deletions (EU) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Deletions database maintenance Oct 15, 2023 18:00-21:00 PDT

We will be undergoing a scheduled maintenance during this time.

Viewing or submitting regulation requests during this time window may temporarily result in an error. If regulation requests result in an error during this window, you will be required to resubmit the requests via our API or app UI.
Posted on Oct 03, 2023 - 11:55 PDT

System Metrics Month Week Day

Tracking API Latency

Fetching

Destinations time to first delivery attempt (p95)

Fetching

Destinations end-to-end latency (p95)

Fetching

Profile API response time (p95)

Fetching

Past Incidents

Oct 3, 2023

No incidents reported today.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

Engage audience don't show destinations

Resolved - This incident has been resolved.
Sep 28, 16:05 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 15:30 PDT

Investigating - We are currently investigating Audience UI component issues.
Sep 28, 15:00 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 14:34 PDT

Investigating - We are investigating UI issues with viewing existing audience destinations and adding new destinations to audiences. There is no data loss.
Sep 28, 14:32 PDT

Sep 27, 2023

Journeys UI issue

Resolved - Journeys UI is fully functional now.
Sep 27, 15:30 PDT

Identified - We have identified a recent issue with Journeys that prevents the page from loading successfully and are actively working to mitigate it
Sep 27, 15:08 PDT

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

Scheduled Maintenance on Audit features

Resolved - This incident has been resolved.
Sep 21, 16:10 PDT

Identified - Between 3 and 4pm Pacific, we will be performing maintenance on our Audit DB.

During this time, audit events will be collected but might not be processed into your workspace's audit log.

We will update this status as soon as the maintenance is completed.
Sep 21, 11:39 PDT

Sep 20, 2023

Scheduled Maintenance on Email Notifications

Resolved - The maintenance process in our Notifications database is complete.
Sep 20, 15:56 PDT

Update - We are continuing to monitor this upgrade.
Sep 20, 14:59 PDT

Investigating - Between 3 and 4pm PST, we will be performing maintenance on our notifications database.

During this time, emails from the Segment app will not be sent out, and will be sent later when the system is back up.

We will update this status as soon as the maintenance is completed.
Sep 20, 14:57 PDT

Sep 19, 2023

Multiple Segment features are experiencing intermittent issues

Resolved - This incident has been resolved.
Sep 19, 07:01 PDT

Monitoring - AWS has resolved the issues with the usw2-az1 and usw2-az2 Availability Zones in the US-WEST-2 Region.

As the AWS issues is resolved, Tracking API, UI and other APIs are recovered too. We will continue to monitor our sub-systems as It could take some time to work through the lag that has built up in the system.
Sep 18, 23:25 PDT

Update - AWS continues to work towards resolving the increased networking latencies and errors affecting Availability Zones (usw2-az1 and usw2-az2) in the US-WEST-2 Region. They have seen network mapping propagation latencies return to normal levels in both usw2-az1 and usw2-az2 Availability Zones. At this stage, all EC2 instance launches and network configuration changes are operating normally. They continue to monitor network mapping latencies and will provide a final update once all has been confirmed to be operating normally.

As AWS issues resolve, Tracking API, UI and other APIs should recover too. It could take some time to work through the lag that has built up in the system. We will continue to provide updates as we get them
Sep 18, 22:04 PDT

Update - AWS continues to work towards resolving the increased networking latencies and errors affecting Availability Zones (usw2-az1 and usw2-az2) in the US-WEST-2 Region. Over the last 30 minutes, they have seen a strong improvement in network mapping latencies in both Availability Zones. They have also seen a reduction in latencies and error rates for other AWS services affected by this event. At this stage, they would expect that the vast majority of EC2 instance launches and network configuration changes would complete within the normal latencies. They continue to monitor until all network propagation latencies have returned to normal levels and will continue to provide updates.

As AWS issues resolve, Tracking API, UI and other APIs should recover too. It could take some time to work through the lag that has built up in the system. We will continue to provide updates as we get them
Sep 18, 20:56 PDT

Update - AWS continues to work toward resolving the increased networking latencies and errors affecting Availability Zones (usw2-az1 and usw2-az2) in the US-WEST-2 Region. They have now completed all updates to mitigate the resource contention being experienced by the subsystem responsible for network mapping propagation. They're seeing early signs of improvements as the system works through the backlog of network mapping propagations. They expect to see network mapping propagation latencies continue to recover over the next 2 hours.

Soon after Tracking API, UI and any other Segment APIs should recover from the degraded performance
Sep 18, 20:03 PDT

Update - AWS has identified the issues as errors affecting Availability Zones. They expect to fully recover in the next 90 to 120 mins. We expect to the 500 errors on Tracking API and any errors on UI & API to resolve at that time. The pipeline latency has improved but would take some time to work through the lag.
Sep 18, 16:44 PDT

Identified - The segment ecosystem is impacted by the AWS US West 2 incident. There will be intermittent UI and API errors until AWS becomes stable again.

We are observing a small number of 500 errors on Tracking API due to the AWS Incident. We observed a lag in our end-to-end processing, which is recovering.
Sep 18, 14:08 PDT

Investigating - We are currently investigating an issue with multiple features within the Segment ecosystem. This includes Public API, the segment web app, monitoring features, and other interface features. At the time we do not believe this is impacting event delivery or data processing.
Sep 18, 12:05 PDT

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