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Past Incidents
May 24, 2017

No incidents reported today.

May 23, 2017

No incidents reported.

May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017
Resolved - This incident has been resolved.
May 17, 20:08 PDT
Identified - We've identified an issue with the Clearbit Enrichment integration that caused it to not receive data between 4:59PM PST and 5:20PM PST, on May 16th. We're currently planning to replay data for this period.

No other integrations are affected, and no data has been lost.
May 17, 11:27 PDT
May 16, 2017

No incidents reported.

May 15, 2017
Resolved - All rows in Redhsift warehouses that were affected by this issue were fixed on a rolling basis throughout the weekend. Only warehouses that ran a sync starting on May 10th from 3PM to 10PM PST were affected by this issue.

The erroneously-added _timestamp columns will be removed over the next few days. You may also drop them yourself or reach out to Segment support to have them dropped immediately, as well.

If you have any concerns or questions, please do not hesitate to reach out to us.
May 15, 11:47 PDT
Identified - At 3:54PM PST yesterday, we released a bad update to the Redshift warehouse connector that caused the timestamp property of event messages to populate in a new column, _timestamp instead of the correct timestamp column.

We recognize and honor the importance of the stability of the core schema fields and your reliance on them in your reporting, exploration, and analysis. As such, as soon as soon we diagnosed the issue at 9:50PM, we immediately rolled back the connector and made arrangements to correct the bad data.

We are backfilling the data for the affected window into the original timestamp column. This is our top priority.
May 11, 11:13 PDT
May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017

No incidents reported.

May 10, 2017

No incidents reported.