Identified - Our team continues to work to restore the identifier "seen" visibility in the Segment web application. No data has been lost.

Unfortunately restoring this functionality is taking far longer than what customers typically expect from Segment. However, our #1 priority is ensuring that critical customer data is not lost or mishandled. In that spirit, the team is taking a slower, more conservative approach to avoid inadvertently introducing issues with data processing.

Currently we expect that this functionality will be restored for most active customers by 6PM US Pacific Time on July 1st.

We will be expanding our restoration to more customers in the coming weeks, and currently expect to reach completeness by July 21st.
Jun 30, 12:24 PDT
Investigating - Some customers who use Personas have been experiencing issues with the identity configuration page. Currently the Segment web application is unable to show which identifiers have been seen. All identifiers appear in the "unseen" state, regardless of their actual status. Customers who do not use Personas functionality are not impacted.

This does not impact the way data is processed inside of Segment. No data has been lost. The problem is entirely with the visibility of this data in the user interface. Our engineering team is currently working to restore this functionality as soon as possible.
Jun 26, 17:40 PDT
Data Ingestion (Tracking) API Operational
90 days ago
100.0 % uptime
Today
Data Processing Pipeline Operational
Web Interface Operational
Analytics.js CDN Operational
Destinations Operational
Cloud Sources Operational
Warehouses Operational
Personas Operational
Libraries Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Tracking API Latency
Fetching
Destinations time to first delivery attempt (p95) ?
Fetching
Destinations end-to-end latency (p95)
Fetching
Past Incidents
Jul 12, 2020

No incidents reported today.

Jul 11, 2020

No incidents reported.

Jul 10, 2020

No incidents reported.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020
Resolved - This incident has been resolved.
Jul 7, 22:34 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 11:27 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 1, 09:53 PDT
Investigating - We are seeing an elevated failure rate to Facebook Offline Conversions and are currently investigating this issue
Jul 1, 09:25 PDT
Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Jun 30, 2020

Unresolved incident: Issues with the Identity configuration page for customers who use Personas.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.