Personas ingest delays, profile API errors

Incident Report for Segment

Resolved

This incident has been resolved.

Posted Sep 26, 2020 - 23:13 PDT

Update

We are continuing to monitor for any further issues.

Posted Sep 26, 2020 - 23:12 PDT

Monitoring

A fix has been implemented and we are monitoring the results as we catch up from earlier Personas ingest delays. No data has been lost.

Posted Sep 26, 2020 - 22:08 PDT

Investigating

Personas is currently experiencing data ingest delays and profile API errors for a subset of customers. Our engineering team is currently investigating.

Posted Sep 26, 2020 - 21:46 PDT

This incident affected: Engage (Engage (US)).