Contact Form Errors

Incident Report for Segment

Resolved

This incident has been resolved.

Posted Feb 24, 2021 - 14:22 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 24, 2021 - 13:37 PST

Investigating

We are investigating an issue with our in-app Contact Support form which is causing Zendesk ticket creation failures when logging a ticket on https://app.segment.com/workspaces?contact=1.

In order to log a ticket with our Support team please select a workspace from https://app.segment.com/workspaces, once you have landed on the overview page you may then select Contact Support under your user menu on the top right.

Posted Feb 24, 2021 - 13:02 PST

This incident affected: Web Interface (Web Interface (US)).