Segment App UI Issue with Profile Traits with no recent activity

Incident Report for Segment

Resolved

This incident has been resolved.

Posted Sep 03, 2026 - 15:42 PDT

Monitoring

A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results.

Posted Sep 03, 2026 - 13:20 PDT

Update

We are continuing efforts to mitigate this issue.

Posted Sep 03, 2026 - 07:05 PDT

Update

We are continuing efforts to mitigate this issue.

Posted Sep 03, 2026 - 00:01 PDT

Identified

We have identified an issue that may cause profile traits with no activity in the last 60 days to be unavailable in Audience Builder, trait and event pickers, and related trait detail views for some customers. This is a display issue only; underlying customer event and profile data is not affected.

Posted Sep 02, 2026 - 18:04 PDT

This incident affected: Web Interface (Web Interface (US), Web Interface (EU)).