Audience Overview Page Degradation

Incident Report for Segment

Resolved

Summary: Between 9:24 AM PST on March 19 and 9:38 AM PST on March 19, the engineering team performed a database upgrade. During this window, users may have experienced degraded performance specifically on the Audiences Overview webpage.

Notification Update:
Some customers may have received automated email notifications citing "Audience Run Failures" during this time. Please be advised that these were false positives triggered by the maintenance; no actual failures occurred, and all background processes completed successfully.

Status:
Functionality was fully restored and all systems were confirmed stable as of 9:38 AM PST. We apologize for the inconvenience.

Posted Mar 19, 2026 - 12:33 PDT

This incident affected: Web Interface (Web Interface (US)).