Identity Graph Discrepancies for Some Customers

Incident Report for Segment

Resolved

This incident has been resolved.

Posted Aug 27, 2020 - 20:03 PDT

Identified

Some customers may be experiencing discrepancies in merges across user IDs in their identity graph. We have identified the root issue and are implementing a fix.

Posted Aug 27, 2020 - 14:50 PDT

This incident affected: Engage (Engage (US)).