Unify and Engage pipeline delay

Incident Report for Segment

Resolved

This incident has been resolved.
Posted Apr 17, 2024 - 13:25 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 17, 2024 - 10:53 PDT

Identified

We are experiencing delay in processing data onto Unify profiles and Twilio Engage (US). Engineering team has identified and mitigating an underlying issue.
Posted Apr 17, 2024 - 08:51 PDT
This incident affected: Engage (Engage (US), Engage (EU)).