Processing delays for real-time Audiences, Computed Traits, and Journeys

Incident Report for Segment

Resolved

We have successfully mitigated the issue and are fully back to real-time processing.

Posted Nov 07, 2024 - 14:42 PST

Update

We are continuing to monitor the recovery process and estimate that we will be fully back to real-time within 1 hour.

Posted Nov 07, 2024 - 13:47 PST

Monitoring

We're currently experiencing delays of up to 4 hours processing messages for 53.67% of Engage Audiences, Computed Traits, and Journeys. The issue has been identified and the recovery process has started. We estimate 38% of the affected computations will be back to real-time in the next 30 minutes, and the remainder will be back to real-time within 3 hours. No data has been lost.

Posted Nov 07, 2024 - 13:23 PST

This incident affected: Engage (Engage (US)).