Realtime audiences: delays syncing to list destinations, incorrect counts

Incident Report for Segment

Resolved

This incident has been resolved.
Posted Mar 14, 2024 - 15:33 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 14, 2024 - 08:00 PDT

Update

We are continuing to work on a fix for the delayed syncs and incorrect counts. No data has been lost.
Posted Mar 13, 2024 - 22:06 PDT

Update

We are continuing to work on a fix for this issue.
Posted Mar 13, 2024 - 18:56 PDT

Identified

We have identified the issue causing the delay and currently working on fixing it.
Posted Mar 13, 2024 - 18:42 PDT
This incident affected: Engage (Engage (US)).