Inconsistent Email Delivery

Incident Report for Segment

Resolved

This incident has been resolved

Posted May 04, 2023 - 08:34 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 03, 2023 - 13:39 PDT

Update

We have isolated the problem to email templates that exceed a certain size and are working towards a solution.

Posted May 03, 2023 - 11:31 PDT

Identified

We have isolated the problem to select workspaces and will continue to monitor the problem as we implement a solution.

Posted May 02, 2023 - 20:22 PDT

Investigating

We are seeing inconsistent delivery of emails in Twilio Engage. We are currently investigating the problem.

Posted May 02, 2023 - 13:49 PDT

This incident affected: Engage (Engage (US)).