Issue with data ingestion

Incident Report for Segment

Resolved

Historical data processing will complete momentarily and live processing has continued in parallel.

Posted Oct 23, 2021 - 02:31 PDT

Update

Still processing old and live data.

Posted Oct 22, 2021 - 15:48 PDT

Update

Still processing historical data.

Posted Oct 22, 2021 - 14:39 PDT

Update

We are starting to process historical data now.

Posted Oct 22, 2021 - 13:30 PDT

Update

We are executing a fix to process historical data.

Posted Oct 22, 2021 - 12:58 PDT

Update

Live traffic is being processed now. We are actively working on processing historical data.

Posted Oct 22, 2021 - 12:17 PDT

Update

Still monitoring the situation as the systems are recovering.

Posted Oct 22, 2021 - 11:29 PDT

Update

We are continuing to monitor the issue.

Posted Oct 22, 2021 - 11:07 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 22, 2021 - 10:42 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 22, 2021 - 10:26 PDT

Update

We are continuing to investigate this issue.

Posted Oct 22, 2021 - 10:19 PDT

Update

We are continuing to investigate this issue.

Posted Oct 22, 2021 - 10:02 PDT

Investigating

We are investigating an issue with data ingestion that is affecting all customers.

Posted Oct 22, 2021 - 09:47 PDT

This incident affected: Data Ingestion (Tracking) API (Data Ingestion (Tracking) API (US)).