Issue with data ingestion

Incident Report for Segment

Resolved

Historical data processing will complete momentarily and live processing has continued in parallel.
Posted Oct 23, 2021 - 02:31 PDT

Update

Still processing old and live data.
Posted Oct 22, 2021 - 15:48 PDT

Update

Still processing historical data.
Posted Oct 22, 2021 - 14:39 PDT

Update

We are starting to process historical data now.
Posted Oct 22, 2021 - 13:30 PDT

Update

We are executing a fix to process historical data.
Posted Oct 22, 2021 - 12:58 PDT

Update

Live traffic is being processed now. We are actively working on processing historical data.
Posted Oct 22, 2021 - 12:17 PDT

Update

Still monitoring the situation as the systems are recovering.
Posted Oct 22, 2021 - 11:29 PDT

Update

We are continuing to monitor the issue.
Posted Oct 22, 2021 - 11:07 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 22, 2021 - 10:42 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 22, 2021 - 10:26 PDT

Update

We are continuing to investigate this issue.
Posted Oct 22, 2021 - 10:19 PDT

Update

We are continuing to investigate this issue.
Posted Oct 22, 2021 - 10:02 PDT

Investigating

We are investigating an issue with data ingestion that is affecting all customers.
Posted Oct 22, 2021 - 09:47 PDT
This incident affected: Data Ingestion (Tracking) API (Data Ingestion (Tracking) API (US)).
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