Intercom cloud sources failing to fetch data

Incident Report for Segment

Resolved

Intercom cloud sources data fetching issues have been resolved. All services are now operating normally.
Posted Oct 20, 2025 - 17:31 PDT

Update

Intercom EU cloud sources are now fully operational and data ingestion has been restored. All services are functioning normally
Posted Oct 20, 2025 - 06:52 PDT

Monitoring

We are monitoring the recovery of Intercom cloud sources after experiencing data fetching issues. Intercom has reported their services are recovering from the incident. We are closely watching data ingestion to ensure full restoration.
Posted Oct 20, 2025 - 05:00 PDT

Identified

Segment is observing service unavailable error from intercom APIs.
Posted Oct 20, 2025 - 03:11 PDT
This incident affected: Cloud Sources (Cloud Sources (US), Cloud Sources (EU)).
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