All data for journey analytics has been successfully restored and systems are operating normally.
Posted Sep 28, 2025 - 06:32 PDT
Monitoring
Journey Analytics have been restored to near real time processing. We are still in the process of restoring some data from within the past week so some data prior to 9/25 may be inconsistent. We will provide another update when this backfill is complete.
Posted Sep 26, 2025 - 07:24 PDT
Update
The team continues to work on recovering data, and will provide updates as we progress
Posted Sep 25, 2025 - 14:02 PDT
Update
Journey Analytics are loading, but data will be delayed as we are recovering. There is still NO IMPACT to Journey processing.
Posted Sep 25, 2025 - 09:56 PDT
Identified
We are aware of the issue with Journey Top level analytics and Journey Step level analytics. We are working to bring the feature back online. This does NOT affect journey processing or delivery.
Posted Sep 25, 2025 - 08:40 PDT
This incident affected: Web Interface (Web Interface (US)) and Engage (Engage (US)).
