Missing data from SendGrid and Mandrill Sources

Incident Report for Segment

Resolved

Data is now syncing as expected via our inbound webhooks. We are undergoing a more thorough diagnosis to understand customer impact and will follow up once that investigation is complete

Posted Jul 26, 2016 - 15:53 PDT

Update

After more investigation, the network errors seem irrelevant, and instead, we believe this issue actually originates in the data source. Thus, we're working with Mandrill to pinpoint the root cause and resolve it.

Posted Jul 26, 2016 - 00:37 PDT

Investigating

We're investigating reports of missing data from SendGrid and Mandrill Event Sources. We believe this to be a network issue in our own infrastructure. This does not affect other sources and will only affect event collections of SendGrid and Mandrill.

Posted Jul 25, 2016 - 18:12 PDT