Delayed Data Processing Metrics

Incident Report for Segment

Resolved

This incident has been resolved.

Posted Sep 20, 2022 - 22:02 PDT

Monitoring

A fix has been implemented and we're monitoring results.

Current status:
Event Delivery Dashboard -> up-to-date
Source Schema Metrics -> delayed, catching up
Protocols Event Violations -> delayed, catching up
Audience Builder Events for Personas -> delayed, catching up

Posted Sep 20, 2022 - 16:36 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 20, 2022 - 15:46 PDT

Investigating

Starting at 11:30AM PT Segment products are current experiencing delays in data processing metrics. Event delivery is not impacted.

Impacted functionality includes:
Event Delivery Dashboard
Source Schema Metrics
Protocols Event Violations
Audience Builder Events for Personas

Posted Sep 20, 2022 - 14:41 PDT

This incident affected: Engage (Engage (US)) and Data Processing Pipeline (Data Processing Pipeline (US)).