Personas Data Processing Delays

Incident Report for Segment

Resolved

This incident has been resolved.
Posted Oct 28, 2020 - 20:57 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 28, 2020 - 11:35 PDT

Identified

Personas processing for some customers is currently delayed. Our team is currently investigating. No data has been lost.

The Personas Profile API and Profile Explorer UI are also currently unavailable for some customers.
Posted Oct 28, 2020 - 08:10 PDT
This incident affected: Engage (Engage (US)).