Degraded Profile API response times

Incident Report for Segment

Resolved

This incident has been resolved.

Posted Nov 03, 2021 - 22:29 PDT

Monitoring

We're observing improvements in Profile API response times and are continuing to monitor the system.

Posted Nov 03, 2021 - 22:07 PDT

Update

We are continuing to work with our service provider to investigate high tail latencies on the profile API

Posted Nov 03, 2021 - 18:29 PDT

Update

We are continuing to work with our service provider to investigate high tail latencies on the profile API.

Posted Nov 03, 2021 - 18:21 PDT

Investigating

We are currently investigating slower than normal Profile API response times

Posted Nov 03, 2021 - 15:01 PDT

This incident affected: Engage (Engage (US)).