Delay for a subset of real-time computed traits, audiences, journeys

Incident Report for Segment

Resolved

This incident has been resolved.

Posted Dec 07, 2023 - 15:31 PST

Monitoring

We have identified the issue and implemented a fix. Our processing pipeline is recovering and working through a backlog of data.

Posted Dec 07, 2023 - 11:06 PST

Update

We are continuing to investigate this issue.

Posted Dec 07, 2023 - 10:22 PST

Investigating

We are experiencing a delay processing Engage real-time computed traits, audiences, and journeys created between July 19 2023 and Oct 26 2023. Our engineers are working on identifying a solution. No data has been lost.

Posted Dec 07, 2023 - 10:22 PST

This incident affected: Engage (Engage (US)).